Director Regional Success Architecture (agentforce)
Salesforce
Bangalore, India
15+ years in consulting or professional services
8+ years at management level
Manage teams of 15+ individual contributors
This role leads a world-class team of Success Architects in India to drive customer satisfaction and value realization for Salesforce's Agentforce AI platform
Job Summary
This role leads a world-class team of Success Architects in India to drive customer satisfaction and value realization for Salesforce's Agentforce AI platform.
The successful candidate will manage escalations, define success metrics like CSAT and adoption, and partner with global stakeholders to deliver exceptional customer experiences.
Salesforce offers a culture where ambition meets action, providing resources and AI agents to help employees unleash their potential while redefining what is possible.
Matching Summary
This role leads a world-class team of Success Architects in India to drive customer satisfaction and value realization for Salesforce's Agentforce AI platform.
Skills & Requirements
Must-have
15+ years in consulting or professional services
8+ years at management level
Manage teams of 15+ individual contributors
Cloud/SaaS software environment experience
Drive operational excellence and strategic outcomes
Nice-to-have
Experience with Agentforce or CRM platforms
AMER market experience preferred
Passion for technology and innovation
Ability to influence global teams
Strong analytical skills for data-driven decisions