Implementation Lead – Operations

AIG Australia

Australia
Primarily in-office
Cross-functional program leadership
Stakeholder management at executive level
Operational transformation execution
AIG Australia is seeking an Implementation Lead for Operations, responsible for driving operational transformation and enhancing service quality through strategic initiatives. The ideal candidate will possess strong leadership skills, a results-oriented mindset, and the ability to influence stakeholders across various functions while managing complex projects

Job Summary

  • This role sits at the center of Operations transformation, partnering with the COO to turn strategic priorities into measurable initiatives.
  • The position requires leading complex, cross-functional programs spanning multiple operational areas including CPS, Collections, and Call Centers.
  • AIG offers a comprehensive Total Rewards Program including health care, savings, financial protection, and professional development opportunities.

Matching Summary

Match Score: 85

AIG Australia is seeking an Implementation Lead for Operations, responsible for driving operational transformation and enhancing service quality through strategic initiatives. The ideal candidate will possess strong leadership skills, a results-oriented mindset, and the ability to influence stakeholders across various functions while managing complex projects.

Skills & Requirements

Must-have

  • Cross-functional program leadership
  • Stakeholder management at executive level
  • Operational transformation execution
  • Data-driven decision making
  • Vendor and BPO transition management

Nice-to-have

  • Resilience in high-pressure environments
  • Change management expertise
  • Customer-centric mindset
  • Process optimization skills
  • Collaborative team enablement

Key Requirements

  • Strong ownership and accountability for outcomes
  • Structured and analytical thinking capabilities
  • Executive communication skills
  • Experience with outsourcing/BPO transitions

Work Rights

Not specified

Tailored Resume

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