Marriott Vacations Worldwide is seeking a Guest Relations Supervisor for their Bali Nusa Dua Gardens location. The role primarily involves ensuring guest satisfaction, handling guest issues, and maintaining effective team communication, while also contributing to quality assurance and operational improvements
Job Summary
The role involves preparing welcome notes and amenities while delegating tasks during absences to ensure seamless guest experiences.
Candidates must maintain a Courtesy Visit logbook and achieve at least 90% occupancy coverage while resolving guest issues promptly.
The position requires monitoring performance against quality standards, managing stock controls, and fostering a respectful team environment.
Matching Summary
Match Score: 85
Marriott Vacations Worldwide is seeking a Guest Relations Supervisor for their Bali Nusa Dua Gardens location. The role primarily involves ensuring guest satisfaction, handling guest issues, and maintaining effective team communication, while also contributing to quality assurance and operational improvements.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Maintain 90% guest courtesy visit rate
Monitor PMS system for member requests
Manage guest satisfaction and feedback logs
Oversee departmental stock control and amenities
Ensure adherence to safety and security policies
Nice-to-have
Strong interpersonal communication skills
Ability to work in a harmonious team environment
Awareness of current events and pop culture
Proactive process improvement mindset
Tactful handling of sensitive guest issues
Key Requirements
Experience with PMS systems
Knowledge of Marriott Bonvoy membership levels
Ability to lift objects up to 10 pounds
Understanding of hospitality privacy and security protocols