After Sales Technical Support & Training Instructor - Baoli Emea

KION North America Corporation

Lainate, Italy
Fully remote
Technical issue resolution
Product support levels
Warranty case management
This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • In this position a close collaboration with our internal network (e.g., the factory in China) is crucial.
  • We offer: A company with future: Baoli EMEA is a growing organization in a very dynamic market.

Matching Summary

This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.

Skills & Requirements

Must-have

  • technical issue resolution
  • product support levels
  • warranty case management
  • field actions coordination
  • collaboration with factory
  • network enablement
  • technical training delivery

Nice-to-have

  • hands-on mentality
  • solution-driven nature
  • persistent and friendly
  • open working environment
  • personal growth opportunities

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter