Sr. Manager, Customer Success Management

Salesforce Sites

Leading customer success teams
Driving customer satisfaction metrics
Handling customer issues
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers

Job Summary

  • The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.

Matching Summary

The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.

Skills & Requirements

Must-have

  • leading customer success teams
  • driving customer satisfaction metrics
  • handling customer issues
  • risk management
  • executive relationship building

Nice-to-have

  • passionate about bettering business
  • driving innovation
  • AI+Data+CRM expertise
  • empowering Trailblazers

Key Requirements

  • 5 years in a front-line leadership position
  • Demonstrable experience leading customer success teams
  • Ability to drive effective and influencing conversations at the C-level
  • Proficient in risk management

Work Rights

Not specified

Tailored Resume

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