Spec Quality Assurance Epw

Empower Geographics Inc

Manila, Philippines
**
Evaluate call quality
Ensure compliance
Provide feedback to representatives
** Empower Geographics Inc is seeking a Quality Assurance Specialist for their Empower Personal Wealth division in Manila, Philippines. The role involves monitoring and evaluating phone interactions to ensure compliance in the financial services sector while promoting a flexible and inclusive work environment. **

Job Summary

  • The Quality Assurance Specialist monitors and provides feedback on the quality of phone interactions with participants by evaluating calls of representatives and advisors.
  • This role ensures compliance with policies, procedures, rules, and regulations of the financial services industry.
  • The company offers a flexible work environment, fluid career paths, and celebrates internal mobility.

Matching Summary

Match Score: 75

** Empower Geographics Inc is seeking a Quality Assurance Specialist for their Empower Personal Wealth division in Manila, Philippines. The role involves monitoring and evaluating phone interactions to ensure compliance in the financial services sector while promoting a flexible and inclusive work environment. **

Skills & Requirements

Must-have

  • evaluate call quality
  • ensure compliance
  • provide feedback to representatives
  • document and escalate issues
  • create month-end reporting

Nice-to-have

  • working knowledge of retirement products
  • excellent communication skills

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Intermediate Microsoft Office skills
  • Fluent in written and verbal English
  • FINRA Series 7 required
  • FINRA fingerprinting required

Work Rights

Not specified

Tailored Resume

Cover Letter