Customer Excellence Process Manager

Novartis

Not specified
5+ years digital assets experience
2+ years content operations experience
Crm and salesforce marketing cloud expertise
Novartis is seeking a Customer Excellence Process Manager responsible for co-designing omnichannel strategies that enhance personalized customer experiences through effective integration of offline and digital channels. The role emphasizes operational excellence, content activation, and strategic partnership with business teams while ensuring compliance with regulatory standards

Job Summary

  • The position is responsible for co-designing omnichannel strategies that enable differentiated and highly personalized experiences across offline and digital channels.
  • The role ensures excellence in omnichannel operations and digital asset management while maintaining strict compliance with regulatory standards and governance.
  • Acting as a strategic partner, the manager drives adoption of new digital capabilities and operating models within complex matrix environments.

Matching Summary

Match Score: 85

Novartis is seeking a Customer Excellence Process Manager responsible for co-designing omnichannel strategies that enhance personalized customer experiences through effective integration of offline and digital channels. The role emphasizes operational excellence, content activation, and strategic partnership with business teams while ensuring compliance with regulatory standards.

Skills & Requirements

Must-have

  • 5+ years digital assets experience
  • 2+ years content operations experience
  • CRM and Salesforce Marketing Cloud expertise
  • MLR workflow and compliance knowledge
  • Matrix environment project management

Nice-to-have

  • Change agent mindset for adoption
  • Strategic partnership with business teams
  • Data-driven analytical capability
  • Excellent written communication skills
  • Experience with Alteryx or statistical analysis

Key Requirements

  • More than 5 years in digital assets
  • More than 2 years in content operations
  • At least 1 year marketing strategy experience
  • Proven leadership in complex matrix projects

Work Rights

Not specified

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