Customer Services Coordinator

Warner Bros. Studio Tour London

London, United Kingdom
Onsite
Exceptional customer service
Advanced verbal communication
Excellent written communication
The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail exceeds expectations

Job Summary

  • The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail exceeds expectations.
  • As Customer Services Coordinator you will be a part of this high performing team, providing exceptional experiences as the first touchpoint for feedback and enquiries on behalf of Retail and the Studio Tour.
  • Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Matching Summary

The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail exceeds expectations.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Advanced verbal communication
  • Excellent written communication
  • Microsoft Office proficiency
  • Work on own initiative

Nice-to-have

  • Visitor experience champion
  • Stakeholder communication support
  • Customer engagement activities
  • Team development initiatives
  • Leisure/tourism industry experience

Key Requirements

  • 2+ years customer services experience
  • Full-time 40 hours a week
  • Regular weekend and evening work required
  • High level of flexibility required

Work Rights

Not specified

Tailored Resume

Cover Letter