Job Summary

• The Manager, Medicare Call Center oversees daily operations of a Medicare-focused contact center supporting members, providers, and brokers, ensuring a high-quality member experience.
• This role is responsible for team leadership, regulatory compliance (CMS), service level performance, quality outcomes, and continuous process improvement.
• Humana offers competitive benefits that support whole-person well-being, including medical, dental, vision benefits, 401(k) retirement savings plan, and various time off options.

Matching Summary

Salary

Base: $70,000 - $95,500 per year; Bonus/Equity: Eligible for commission incentive plan; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• 2+ years call center operations experience
• 2+ years people management experience
• Experience managing KPIs, quality programs, and compliance audits
• Proficiency with call center technologies (ACD, CRM, QA platforms)

Work Rights