Professional Service Back Office Agent

miele.co.jp

Base: $50,000 to $60,000 annually; bonus/equity: +...
Not specified
Technical support for customers
Scheduling service calls
Processing part orders
Miele is seeking a Professional Service Back Office Agent to provide technical support and service call management for their professional products. The role involves assisting field technicians, managing service requests, and ensuring customer satisfaction through effective communication and coordination

Job Summary

  • Giving technical support to customers, direct field service technicians and independent service providers while they are performing service.
  • Support sales growth by identifying leads for service contracts, consumable and replacement machines.
  • Comprehensive health, dental and vision insurance, 401k with company match, and PTO + holidays are among the benefits offered.

Matching Summary

Match Score: 75

Miele is seeking a Professional Service Back Office Agent to provide technical support and service call management for their professional products. The role involves assisting field technicians, managing service requests, and ensuring customer satisfaction through effective communication and coordination.

Salary

Base: $50,000 to $60,000 annually; Bonus/Equity: plus bonus; Benefits: Comprehensive health, dental and vision insurance, Wellness discounts on medical premiums, 100% covered life and long-term disability insurance, 401k with company match, PTO + holidays, Discounted gym membership, Generous Employee Purchase Program, Wellness and volunteer programs

Skills & Requirements

Must-have

  • Technical support for customers
  • Scheduling service calls
  • Processing part orders
  • SAP computer systems
  • Customer service and communication

Nice-to-have

  • Self-motivated and customer-oriented
  • Managing difficult customer situations
  • Continuous improvement of documentation

Key Requirements

  • High school diploma or GED
  • 2 years of service call planning experience
  • 2 years of call center experience
  • Basic plumbing and electromechanical skills recommended
  • Electrical theory and schematics knowledge
  • Prior technical experience
  • CRM systems experience
  • Microsoft Office (Excel) knowledge
  • English language proficiency

Work Rights

Not specified

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