As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs including Home Loans, Business Banking, and Financial Advice.
Applicants may be required to complete an online assessment and/or digital interview as part of the application process.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Support account enquiries and credit applications
Work in a busy retail banking environment
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic banking solutions
Problem solving and risk management
Experience in financial services or retail
Championing risk-adverse culture
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined part-time roster
Ability to work in a commercial retail environment