Advanced Customer Engineer - Critical Account Team

Hewlett Packard Enterprise

United States
Base: usd 119,500 - 275,000 annually; variable inc...
Hybrid
10+ years of enterprise networking experience
Deep knowledge of dns, dhcp, and spanning tree
Expertise in 802.11 wireless protocols and troubleshooting
This role serves as a senior technical resource for Critical Account Program customers, providing oversight and resolving complex issues that standard support cannot fix

Job Summary

  • This role serves as a senior technical resource for Critical Account Program customers, providing oversight and resolving complex issues that standard support cannot fix.
  • The position requires approximately 10-40% travel for onsite troubleshooting and managing customer relationships across the United States.
  • HPE offers comprehensive health benefits, professional development programs, and an inclusive culture that values varied backgrounds and flexibility.

Matching Summary

This role serves as a senior technical resource for Critical Account Program customers, providing oversight and resolving complex issues that standard support cannot fix.

Salary

Base: USD 119,500 - 275,000 annually; Variable incentives may also be offered; Benefits include health, financial, and emotional wellbeing support

Skills & Requirements

Must-have

  • 10+ years of enterprise networking experience
  • Deep knowledge of DNS, DHCP, and spanning tree
  • Expertise in 802.11 wireless protocols and troubleshooting
  • Strong background in IPSec, SSL/TLS, and 802.1X security
  • Ability to manage high-pressure frustrated customer situations
  • Excellent communication skills for executive and frontline staff

Nice-to-have

  • Vendor or industry certifications
  • Willingness to learn new technologies independently
  • Cloud architecture and DevOps fluency
  • Experience with distributed computing and microservices
  • Security-first mindset and design thinking
  • Collaborative team player attitude

Key Requirements

  • Bachelor's degree in Engineering, Computer Science, or equivalent
  • Typically 10+ years of relevant industry experience
  • Mastery of English language written and verbal communication

Work Rights

Not specified

Tailored Resume

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