Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining facility standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team training and coaching
Member retention strategy execution
Facility cleanliness and safety standards
Nice-to-have
Empathy and solution-oriented mindset
Fast-paced environment adaptability
Online reputation management skills
Collaborative team player attitude
Proactive initiative in member experience
Key Requirements
CPR certification within 30 days of employment
EōS Ethos and Customer Service Training completion
Background check clearance required
Experience in fitness or hospitality industry preferred