Bilingual (spanish) Contact Center Specialty Service Representative - Mortgage

MTB (M&T Bank)

Bridgeport, Connecticut, United States
$22.79 - $37.99 hourly ph
**
Bilingual spanish required
Mortgage product knowledge
Customer issue resolution
** M&T Bank is seeking a bilingual (Spanish) Contact Center Specialty Service Representative for its Bridgeport, Connecticut location. The role involves providing exceptional customer service, addressing inquiries regarding bank products, and facilitating sales solutions while adhering to company standards. **

Job Summary

  • Serves as the voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.
  • Responds to incoming requests for information on Bank products and services, and provides solutions for common customer requests across business lines.
  • Identifies opportunities to suggest and cross-sell alternative Bank products or services to better suit the needs of customers.

Matching Summary

Match Score: 75

** M&T Bank is seeking a bilingual (Spanish) Contact Center Specialty Service Representative for its Bridgeport, Connecticut location. The role involves providing exceptional customer service, addressing inquiries regarding bank products, and facilitating sales solutions while adhering to company standards. **

Salary

$22.79 - $37.99 Hourly

Skills & Requirements

Must-have

  • Bilingual Spanish required
  • Mortgage product knowledge
  • Customer issue resolution
  • Cross-selling bank products
  • Risk and regulatory adherence

Nice-to-have

  • Fast-paced environment experience
  • Contact Center systems familiarity
  • Mentoring new agents

Key Requirements

  • High school diploma or equivalent
  • 2 years customer service/sales/bank experience
  • Strong communication skills
  • Strong telephone skills
  • Good organizational skills
  • Good time management skills
  • Basic PC familiarity
  • Proven problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter