As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, investing in employee growth and support for the long haul.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 USD - $149,600 USD (Chicago); $90,300 USD - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer success management
Enterprise SaaS solutions
AI-powered software expertise
Global client collaboration
Client onboarding and training
Strategic account management
Nice-to-have
HR/recruiting software domain expertise
Cross-functional team engagement
Strong communication skills
Mentorship abilities
Flexible work environment
Key Requirements
8+ years customer success experience (Sr)
5+ years customer success experience (Manager)
Experience with enterprise SaaS implementations
Technical understanding of complex software ecosystems