Member Experience Manager

Eosfitness

Arcadia, California, US
$19.90 - $21.90 usd ph
**
Exceptional customer service
Member retention strategies
Front desk team training
** EōS Fitness is seeking a Member Experience Manager in Arcadia, California, to enhance member satisfaction and retention through exceptional customer service. The role involves addressing member concerns, collaborating with gym staff, and embodying the company's core values to create a positive gym environment. **

Job Summary

  • Deliver best-in-class service by addressing member concerns, resolving billing issues, and responding to feedback.
  • Partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness and maintenance.
  • Embody company core values and inspire the team to uphold culture and deliver on the core purpose of creating loyal, lifelong fans.

Matching Summary

Match Score: 75

** EōS Fitness is seeking a Member Experience Manager in Arcadia, California, to enhance member satisfaction and retention through exceptional customer service. The role involves addressing member concerns, collaborating with gym staff, and embodying the company's core values to create a positive gym environment. **

Salary

$19.90 - $21.90 USD

Skills & Requirements

Must-have

  • Exceptional customer service
  • Member retention strategies
  • Front desk team training
  • Facility cleanliness and safety

Nice-to-have

  • Optimistic and fun attitude
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter