Service Management Lead

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5 years information security experience
Itil v4 practices knowledge
Perimeter security product management
The role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms

Job Summary

  • The role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
  • The Service Manager will oversee the end-to-end performance of perimeter security services while driving continuous improvement and collaboration.
  • This hands-on position requires strong leadership, technical expertise, and the ability to influence stakeholders across a matrix organization.

Matching Summary

The role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.

Skills & Requirements

Must-have

  • 5 years information security experience
  • ITIL v4 practices knowledge
  • Perimeter security product management
  • ServiceNow tooling and reporting
  • Budget development and reconciliation

Nice-to-have

  • Agile release management experience
  • Executive-level storytelling skills
  • Cross-functional team leadership
  • Data analysis and modeling capabilities
  • Strategic stakeholder alignment

Key Requirements

  • Bachelor's Degree preferred
  • Minimum 5 years progressive IT/Security management experience

Work Rights

Not specified

Tailored Resume

Cover Letter