Admin & Helpdesk Officer

DIGO CORPORATION PTE. LTD.

Woodlands, Singapore
First point of contact for issues
Log faults and service requests accurately
Categorise cases by urgency and severity
The role serves as the primary first point of contact for all user issues, requests, and incident reporting

Job Summary

  • The role serves as the primary first point of contact for all user issues, requests, and incident reporting.
  • Responsibilities include logging faults, categorising cases by urgency, and coordinating with vendors and technicians for resolution.
  • The position requires maintaining comprehensive records, preparing shift handover notes, and supporting procurement and office resource management.

Matching Summary

The role serves as the primary first point of contact for all user issues, requests, and incident reporting.

Skills & Requirements

Must-have

  • First point of contact for issues
  • Log faults and service requests accurately
  • Categorise cases by urgency and severity
  • Track case progress until closure
  • Maintain daily logs and reports
  • Speak English and Mandarin

Nice-to-have

  • Fast response and coordination skills
  • Calm under pressure
  • Accurate documentation abilities
  • Basic technical understanding of systems
  • Organised and meticulous approach

Key Requirements

  • Fluency in English and Mandarin required
  • Familiarity with Excel and admin systems
  • Ability to manage confidential information

Work Rights

Not specified

Tailored Resume

Cover Letter