Trust & Safety Specialist

Replit

Foster City, California, US
Competitive salary; equity included; not specified
Hybrid (in-office requirement on monday, wednesday, and friday)
4+ years in customer support or trust safety
Experience with dmca and privacy requests
Strong judgment for high-risk cases
Replit is seeking a Trust & Safety Specialist to manage sensitive customer interactions related to privacy, DMCA claims, law enforcement requests, and abuse appeals. The role requires strong judgment, collaboration with legal and security teams, and the creation of processes to ensure compliance and user safety

Job Summary

  • This role involves owning customer-facing workflows for sensitive and policy-driven interactions including privacy requests and law enforcement inquiries.
  • The specialist will balance user experience with risk, safety, and compliance while operating as both an operator and systems builder.
  • Replit offers competitive salary, equity, comprehensive health benefits, and a flexible time off policy for this full-time position.

Matching Summary

Match Score: 85

Replit is seeking a Trust & Safety Specialist to manage sensitive customer interactions related to privacy, DMCA claims, law enforcement requests, and abuse appeals. The role requires strong judgment, collaboration with legal and security teams, and the creation of processes to ensure compliance and user safety.

Salary

Competitive Salary; Equity included; Not specified

Skills & Requirements

Must-have

  • 4+ years in customer support or trust safety
  • Experience with DMCA and privacy requests
  • Strong judgment for high-risk cases
  • Ability to build SOPs and playbooks
  • Cross-functional collaboration with Legal

Nice-to-have

  • Experience supporting developer tools
  • Knowledge of GDPR and CCPA frameworks
  • Background in workflow system design
  • Comfortable with demanding users
  • Advocacy for user perspectives

Key Requirements

  • 4+ years experience in tech support or trust safety
  • In-office requirement Monday, Wednesday, Friday
  • Located in Foster City, CA

Work Rights

Not specified

Tailored Resume

Cover Letter