Bilingual Contact Center Rep Iii, Direct Investing
TD Bank
Montréal, Quebec, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Not specified
Bilingual in english and french
High school diploma or undergraduate degree
Experience with digital banking products
TD Bank is seeking a Bilingual Contact Center Representative III for its Direct Investing team in Montréal, Quebec. The role focuses on providing exceptional customer service, identifying client needs, and facilitating financial transactions while promoting the bank’s products and services
Job Summary
The role requires creating an exceptional customer experience by managing inquiries and issues promptly under all conditions.
Employees are expected to possess thorough knowledge of the customer life cycle needs and offer comprehensive product guidance.
TD offers a competitive total rewards package including base salary, variable compensation, health benefits, and career development programs.
Matching Summary
Match Score: 85
TD Bank is seeking a Bilingual Contact Center Representative III for its Direct Investing team in Montréal, Quebec. The role focuses on providing exceptional customer service, identifying client needs, and facilitating financial transactions while promoting the bank’s products and services.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off
Skills & Requirements
Must-have
Bilingual in English and French
High school diploma or undergraduate degree
Experience with digital banking products
Nice-to-have
Strong problem-solving skills
Ability to identify cross-sell opportunities
Commitment to customer experience excellence
Key Requirements
Must be bilingual in English and French
High School diploma, Undergraduate degree, or 1+ years relevant experience
Compliance with Bank Code of Conduct and regulatory requirements