Senior Manager, Customer Experience

BCE Inc

Montreal, Quebec, Canada
On-site
Contact centre operations management
Customer experience leadership
Analytical skills for performance evaluation
Bell is committed to building a more connected future through innovative digital experiences

Job Summary

  • Bell is committed to building a more connected future through innovative digital experiences.
  • The Senior Manager will transform customer experience and enhance activation rates for wireless and IoT devices.
  • This role offers an excellent opportunity to leverage leadership and analytical skills in a dynamic environment.

Matching Summary

Bell is committed to building a more connected future through innovative digital experiences.

Skills & Requirements

Must-have

  • Contact Centre operations management
  • Customer experience leadership
  • Analytical skills for performance evaluation

Nice-to-have

  • Bilingual in French and English
  • Understanding of Telecom and Wireless domains
  • Experience with AI tools

Key Requirements

  • Extensive experience managing Contact Centre operations
  • Proven track record in strategic business objectives
  • Advanced analytical skills for forecasting and planning

Work Rights

Not specified

Tailored Resume

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