Handle urgent calls and dispatch technicians with all necessary details, communicating clearly and empathetically with passengers stuck in elevators
Job Summary
Handle urgent calls and dispatch technicians with all necessary details, communicating clearly and empathetically with passengers stuck in elevators.
Respond to customer calls and messages within SLA, resolve inquiries, log complaints, and update customer information.
KONE offers competitive salary with performance bonus, meal vouchers, 13th salary, medical and life insurance, and opportunities to grow within a global company.
Matching Summary
Handle urgent calls and dispatch technicians with all necessary details, communicating clearly and empathetically with passengers stuck in elevators.
Salary
Base: Competitive salary; Bonus/Equity: performance bonus; Benefits: Meal vouchers – 30 RON/day, 13th salary, Medical and life insurance
Skills & Requirements
Must-have
Greek language advanced mandatory
Romanian language advanced mandatory
Handle urgent calls
Respond to customer calls
Maintain data accuracy
Nice-to-have
Enjoy helping people
Solving problems
Solution-oriented under pressure
Collaborative working culture
Key Requirements
Greek language advanced mandatory
Romanian language advanced mandatory
Experience in customer service or call center roles
PC literacy and ability to work with multiple systems