Service Reliability Manager (gnsp)

Sky UK

London, United Kingdom
Hybrid
Service reliability management
Shift team leadership
Telecom network architecture
The role involves managing shift teams and leading business change processes for the Service Reliability team within Sky's telecoms network

Job Summary

  • The role involves managing shift teams and leading business change processes for the Service Reliability team within Sky's telecoms network.
  • Candidates must possess detailed technical understanding of telecoms networks including IP core, access, transmission, cloud, and ISP services.
  • Sky offers a hybrid working model with opportunities to work from unique office spaces in London or remotely.

Matching Summary

The role involves managing shift teams and leading business change processes for the Service Reliability team within Sky's telecoms network.

Skills & Requirements

Must-have

  • Service Reliability Management
  • Shift Team Leadership
  • Telecom Network Architecture
  • Incident Management Processes
  • IP Core and Access Networks
  • Network Security and Firewalls
  • MPLS and IP Routing

Nice-to-have

  • Automation and Monitoring Tools
  • Strong Troubleshooting Skills
  • Hybrid Working Environment
  • Diversity and Inclusion Focus
  • Professional Level Certifications
  • Cloud Services Knowledge
  • Change Management Experience

Key Requirements

  • Equivalent of professional-level certification (e.g., CCNP, NSE)
  • Experience managing telecoms change and incident processes
  • Technical guidance capability for Service Reliability Engineers

Work Rights

Not specified

Tailored Resume

Cover Letter