Front Office Manager - Intercontinental New York Barclay

InterContinental Hotels Group (IHG)

New York, NY, United States
Base: $68,000 - $75,000 annual; bonus/equity: not ...
On-site
Front office operations
Guest satisfaction
Hotel safety
Lead and manage front office operations to ensure seamless guest experiences and hotel profitability

Job Summary

  • Lead and manage front office operations to ensure seamless guest experiences and hotel profitability.
  • Ensure adherence to brand standards, security protocols, and luxury service expectations.
  • Create memorable guest experiences through personalized service and effective team coordination.

Matching Summary

Lead and manage front office operations to ensure seamless guest experiences and hotel profitability.

Salary

Base: $68,000 - $75,000 annual; Bonus/Equity: Not specified; Benefits: Comprehensive package including paid time off, medical/dental/vision insurance, 401(k), and hotel discounts worldwide

Skills & Requirements

Must-have

  • front office operations
  • guest satisfaction
  • hotel safety
  • luxury service standards
  • team leadership
  • budget management
  • system training

Nice-to-have

  • multilingual
  • cultural awareness
  • customer service excellence
  • communication skills
  • problem-solving abilities

Key Requirements

  • Bachelor's degree in Hotel Management or Business Administration
  • 2+ years of front office/guest services experience
  • Supervisory experience in hotels
  • Fluent English
  • Ability to lift up to 50 pounds

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter