At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone
Job Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Skills & Requirements
Must-have
customer service and complaint handling
medical insurance policy operation
monitoring service quality
handling complex calls
preparing hotline reports
Nice-to-have
ambitious people
shaping the future
inspiring and supportive leaders
staff engagement program champion
Key Requirements
University/ College graduate
strong interpersonal, communication and analytical skills