Senior Vice President- Frfs Customer Service Officer

Federal Reserve Bank

Kansas City, Missouri, USA
Onsite
24/7 customer production support
Customer onboarding and testing
Payment operations strategy
This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions

Job Summary

  • This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.
  • FRFS delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash® , FedACH®, Check Services, and the FedNow® Service.
  • The Federal Reserve Bank offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan.

Matching Summary

This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.

Skills & Requirements

Must-have

  • 24/7 customer production support
  • Customer Onboarding and Testing
  • Payment Operations strategy
  • high-performing organization
  • customer-first mindset

Nice-to-have

  • curious and agile
  • inclusive and open to new ideas
  • biased to action
  • collaboration and empathy
  • leading-edge thinking

Key Requirements

  • Bachelor’s Degree or equivalent work experience
  • 15+ years progressive leadership experience
  • Operations or technology experience
  • Top Secret clearance required
  • United States citizenship required

Work Rights

Top Secret clearance and US citizenship required

Tailored Resume

Cover Letter