Senior Manager, O365 Operations

Smith+Nephew

Kharadi, Pune, India
Hybrid
Microsoft 365 operations
24x7 global operations
Major incident management
This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base

Job Summary

  • This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base.
  • Operational governance follows ITIL v4 best practices, including Incident, Major Incident, Problem, Change, Release, and Service Request Management.
  • The role builds and mentors high-performing global teams, fosters accountability, and drives automation and reporting improvements in ITSM platforms.

Matching Summary

This role oversees 24x7 global operations supporting Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Entra ID (Azure AD), ensuring high availability, performance, security, and compliance across a worldwide user base.

Skills & Requirements

Must-have

  • Microsoft 365 operations
  • 24x7 global operations
  • Major Incident Management
  • ITIL v4 governance
  • Microsoft Entra ID administration

Nice-to-have

  • Executive communication skills
  • Data-driven decision-making
  • Mentoring global teams
  • Continuous improvement mindset

Key Requirements

  • 15+ years of progressive IT experience
  • 5+ years leading Microsoft 365/cloud collaboration operations
  • ITIL v4 certification (Foundation minimum)
  • Bachelor´s degree in Computer Science or related subject preferred

Work Rights

Not specified

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