Your main mission will be to advise clients, encouraging the purchase of hotel nights in the most efficient and effective way possible, as well as maintaining customer satisfaction by resolving their needs
Job Summary
Your main mission will be to advise clients, encouraging the purchase of hotel nights in the most efficient and effective way possible, as well as maintaining customer satisfaction by resolving their needs.
You will be responsible for receiving national and international calls, making reservations in the company's booking engine, providing hotel information, promoting sales campaigns, and meeting sales objectives.
We offer stable employment with growth opportunities, a dynamic and multicultural team, afternoon shifts, and development plans to maximize your potential.
Matching Summary
Your main mission will be to advise clients, encouraging the purchase of hotel nights in the most efficient and effective way possible, as well as maintaining customer satisfaction by resolving their needs.
Skills & Requirements
Must-have
English and French language proficiency
Customer service and sales skills
Call center experience
Microsoft Office user knowledge
Booking system proficiency
Nice-to-have
Luxury hotel sales experience
Tourism degree
Leading Hotels of the World standards
Teamwork and collaboration
Socially responsible company
Key Requirements
At least one year of experience in accommodation call centers
High level of English and French (B2-C1)
Professional training or experience in customer service