Principal Product Marketing Manager, Customer Engagement

Adobe Media and Data Science Research (MDSR) Laboratory

Base: $145,400 - $261,150 annually (us); californi...
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Enterprise saas customer engagement leadership
Product adoption framework implementation
Cross-functional team collaboration
** Adobe is seeking a Principal Product Marketing Manager for Customer Engagement to lead strategies that enhance customer adoption and retention across its Enterprise solutions. The ideal candidate will have extensive experience in customer engagement, product marketing, and data-driven strategies, working closely with cross-functional teams to drive impactful initiatives. **

Job Summary

  • This role leads the development and execution of enterprise customer engagement strategies across Adobe's growing portfolio to drive adoption, retention, and expansion.
  • The successful candidate will partner with Product, Sales, and Customer Success teams to implement product usage instrumentation that unlocks data-driven insights for strategic decision-making.
  • Adobe empowers a global workforce of over 30,000 employees to innovate with AI and create a culture where all employees are empowered to make an impact.

Matching Summary

Match Score: 75

** Adobe is seeking a Principal Product Marketing Manager for Customer Engagement to lead strategies that enhance customer adoption and retention across its Enterprise solutions. The ideal candidate will have extensive experience in customer engagement, product marketing, and data-driven strategies, working closely with cross-functional teams to drive impactful initiatives. **

Salary

Base: $145,400 - $261,150 annually (US); California range: $180,300 - $261,150; Short-term incentives via Annual Incentive Plan (AIP) and potential equity awards

Skills & Requirements

Must-have

  • Enterprise SaaS customer engagement leadership
  • Product adoption framework implementation
  • Cross-functional team collaboration
  • Data-driven customer health metrics analysis
  • Telemetry and product insight instrumentation

Nice-to-have

  • Generative AI driven engagement models
  • Executive-level storytelling skills
  • Global cultural awareness experience
  • Proven track record in scaling CSM organizations
  • Deep understanding of behavioral segmentation

Key Requirements

  • 12+ years of experience in customer engagement or product marketing
  • BS/BA degree preferred; MBA preferred
  • Proven experience building and scaling CSM organizations in Enterprise SaaS

Work Rights

Not specified

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