It Support Specialist

Yale University

New Haven, Connecticut, US
Hourly range $34.77; bonus/equity: not specified; ...
Onsite
Exceptional customer service skills
Advanced proficiency with mac os and windows os
Strong troubleshooting and problem-solving skills
Yale University is seeking an IT Support Specialist to provide user support services, including desktop and network support, training, and troubleshooting for various technologies. The ideal candidate will possess strong customer service skills, technical proficiency in both Mac and Windows operating systems, and experience with ticket management systems

Job Summary

  • The role involves providing a broad range of user support services including network support, training, and computer desktop support.
  • The technician must stay current with technology and best practices while capable of working independently and collaboratively.
  • Candidates are expected to manage a client department's complete desktop computing environment and maintain software inventories.

Matching Summary

Match Score: 85

Yale University is seeking an IT Support Specialist to provide user support services, including desktop and network support, training, and troubleshooting for various technologies. The ideal candidate will possess strong customer service skills, technical proficiency in both Mac and Windows operating systems, and experience with ticket management systems.

Salary

Hourly Range $34.77; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Advanced proficiency with Mac OS and Windows OS
  • Strong troubleshooting and problem-solving skills
  • Experience supporting endpoint technologies
  • Ability to work independently and collaboratively

Nice-to-have

  • Professional experience with Microsoft 365 applications
  • Certification in CompTIA A+, Microsoft, Apple/Mac, or ITIL
  • Experience with ticket management systems
  • Ability to train other support technicians

Key Requirements

  • Eight years of related experience
  • High school level education or equivalent combination
  • Associates degree with six years of experience
  • Bachelor's degree with two years of experience

Work Rights

Not specified

Tailored Resume

Cover Letter