Service Experience Researcher

Rolls-Royce Group

Krakow, Poland
2d onsite
Ux research experience
Experience with enterprise platforms
Ability to conduct usability studies
The Service Experience Researcher will generate deep insights into user needs and behaviors across digital and physical service experiences

Job Summary

  • The Service Experience Researcher will generate deep insights into user needs and behaviors across digital and physical service experiences.
  • This role ensures that ServiceNow products are grounded in real user understanding, enabling the design of meaningful service journeys.
  • Rolls-Royce offers a hybrid work model and various employee benefits, including private healthcare and an annual bonus.

Matching Summary

The Service Experience Researcher will generate deep insights into user needs and behaviors across digital and physical service experiences.

Skills & Requirements

Must-have

  • UX research experience
  • Experience with enterprise platforms
  • Ability to conduct usability studies

Nice-to-have

  • Strong teamwork skills
  • Familiarity with AI and automation
  • Exceptional communication skills

Key Requirements

  • 3+ years in UX research
  • Bachelor’s or Master’s degree in related field
  • Skilled in qualitative and quantitative research methods

Work Rights

Not specified

Tailored Resume

Cover Letter