Technical Support Representative (temporary)

Hydrafacial Com Mx

California, United States
Base: $20.00 - $23.00ph; bonus/equity: not specifi...
Hybrid (on-site tuesday & wednesday, remote thursday-saturday)
Troubleshoot complex issues
Handle multiple inquiry channels
Provide senior guidance and approval
Hydrafacial is seeking a temporary Technical Support Representative in California to assist internal and external customers with troubleshooting and customer support. The position involves case management and requires a focus on customer experience, technical aptitude, and attention to detail

Job Summary

  • The Technical Support Representative will work with internal and external customers to provide support, resolve issues, and ensure a positive customer experience.
  • This role focuses on troubleshooting, case management, and customer support rather than advanced technical engineering work.
  • The schedule is hybrid: Tuesday–Friday 6:00 AM–3:00 PM and Saturday 9:00 AM–6:00 PM, with in-office work on Tuesdays & Wednesdays and remote work on Thursdays, Fridays, and Saturdays.

Matching Summary

Match Score: 75

Hydrafacial is seeking a temporary Technical Support Representative in California to assist internal and external customers with troubleshooting and customer support. The position involves case management and requires a focus on customer experience, technical aptitude, and attention to detail.

Salary

Base: $20.00 - $23.00/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot complex issues
  • Handle multiple inquiry channels
  • Provide senior guidance and approval
  • Meticulous record keeping
  • Customer experience focused

Nice-to-have

  • Improve business operations and efficiency
  • Bilingual (Spanish)

Key Requirements

  • High school diploma or GED required
  • Contact center or help desk background
  • Exceptional technical aptitude with proven experience in electronics
  • Ability to lift up to 20lbs occasionally

Work Rights

Not specified

Tailored Resume

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