Experience in manufacturing or industrial industry
Strong crm systems and data analytics skills
Afinitas, a global leader in precast concrete infrastructure solutions, is seeking an Order Management Leader to enhance customer experience through effective leadership and process improvements. The ideal candidate will have a strong background in customer service leadership and team management within a manufacturing or service-based industry
Job Summary
The Order Management Leader is responsible for delivering an exceptional customer experience by leading a team that provides outstanding support and resolves issues efficiently.
This role involves developing and streamlining order management and quoting processes while aligning customer service strategies with overall business objectives.
The leader will collaborate with sales, operations, and supply chain teams to improve service levels and customer satisfaction through continuous process improvement.
Matching Summary
Match Score: 85
Afinitas, a global leader in precast concrete infrastructure solutions, is seeking an Order Management Leader to enhance customer experience through effective leadership and process improvements. The ideal candidate will have a strong background in customer service leadership and team management within a manufacturing or service-based industry.
Skills & Requirements
Must-have
5+ years customer service leadership experience
Experience in manufacturing or industrial industry
Strong CRM systems and data analytics skills
Proven ability to build high-performing teams
Excellent problem-solving and conflict resolution
Nice-to-have
Passion for building customer-centric culture
Experience integrating new product lines
Ability to foster accountability culture
Strategic alignment with business objectives
Cross-functional collaboration skills
Key Requirements
Bachelor's degree in business or related field
5+ years of experience in customer service leadership
Experience within manufacturing, industrial, or service-based industry