The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units
Job Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries.
GM is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
Matching Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
Skills & Requirements
Must-have
HR case management
Call and email handling
Night shift work
High attention to detail
Confidentiality
Nice-to-have
Investigative problem-solving
Process improvement suggestions
Contact center experience
Key Requirements
Bachelor's degree in HR, Business Administration, or related field
HR shared services or call handling experience
Willing to receive phone inquiries
Ability to manage multiple priorities
Proficiency in case management tools and HR systems