Member Experience, Data Privacy Specialist

ŌURA

Remote, US
Region 1: $80,750 - $95,000; region 2: $73,950 - $...
Fully remote
4+ years customer support experience
2+ years privacy security workflows
Gdpr ccpa data subject request handling
ŌURA is seeking a Member Experience, Data Privacy Specialist to enhance member support while ensuring data privacy compliance. This remote role focuses on managing data subject requests, improving privacy processes, and collaborating across departments

Job Summary

  • The mission is to empower every person to own their inner potential by protecting member data while scaling safe support experiences.
  • This role involves owning direct interactions with members for complex identity, login, and privacy issues while maintaining strict SLA targets.
  • Candidates will partner cross-functionally with Privacy, Security, and Support Operations to implement improvements in tooling and staffing models.

Matching Summary

Match Score: 85

ŌURA is seeking a Member Experience, Data Privacy Specialist to enhance member support while ensuring data privacy compliance. This remote role focuses on managing data subject requests, improving privacy processes, and collaborating across departments.

Salary

Region 1: $80,750 - $95,000; Region 2: $73,950 - $87,000; Region 3: $68,000 - $80,000

Skills & Requirements

Must-have

  • 4+ years customer support experience
  • 2+ years privacy security workflows
  • GDPR CCPA data subject request handling
  • Zendesk ticketing platform proficiency
  • SOP documentation and training creation

Nice-to-have

  • OneTrust system experience
  • HIPAA MDR compliance knowledge
  • BPO partner team management
  • Healthcare app domain expertise
  • Tableau Unwrap Maestro analytics

Key Requirements

  • 4+ years customer support or operations experience
  • 2+ years working with privacy/security regulations
  • Hands-on experience with Zendesk and Jira
  • Strong analytical skills using dashboards
  • Excellent written and verbal English communication

Work Rights

Not specified

Tailored Resume

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