Duty Manager

CONCORDE HOTEL SINGAPORE

Singapore, Singapore
2-3 years front office experience
Supervisory or management experience
Guest complaint resolution skills
Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction

Job Summary

  • Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction.
  • Manage team training and compliance with hotel policies and safety regulations to ensure service excellence.
  • Resolve guest complaints immediately and coordinate sections including Reception, Concierge, Bellman, Doorman, and Operator.

Matching Summary

Match Score: 85

Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction.

Skills & Requirements

Must-have

  • 2-3 years front office experience
  • Supervisory or management experience
  • Guest complaint resolution skills
  • Property management system proficiency
  • Team training and development

Nice-to-have

  • Strong customer service focus
  • Ability to work under pressure
  • Effective communication skills
  • Flexibility for varied shifts
  • Physical ability to lift luggage

Key Requirements

  • Minimum 2-3 years hospitality experience
  • Prior supervisory or management experience
  • Proficiency with PMS and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter