An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
Investigating and gathering information
Managing claim determinations
Customer service focus
Written and verbal communication skills
Analysing information for decision making
Nice-to-have
Learning culture
Diverse and inclusive team
Problem-solving ability
Work-life balance support
Key Requirements
Decision making in line with Return to Work Act
Tertiary studies in business, law or allied health advantageous
Previous experience in worker’s compensation or insurance advantageous
Previous experience within a legal environment advantageous