Progress Careers - Customer Success Manager

Progress

Raleigh, North Carolina, United States
Not specified; not specified; not specified
On-site
Proactive customer engagement
Strategic enterprise account management
Product onboarding and adoption
This role serves as the primary point of contact for strategic Enterprise Customers to help them achieve value through successful product adoption

Job Summary

  • This role serves as the primary point of contact for strategic Enterprise Customers to help them achieve value through successful product adoption.
  • The position is a hybrid role requiring time split between home office and the Raleigh, NC location with no relocation packages available.
  • Success in this role leads to increased revenue, decreased churn, and fosters a positive customer experience within a diverse global team.

Matching Summary

This role serves as the primary point of contact for strategic Enterprise Customers to help them achieve value through successful product adoption.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Proactive customer engagement
  • Strategic enterprise account management
  • Product onboarding and adoption
  • Churn reduction and retention
  • Hybrid work in Raleigh NC

Nice-to-have

  • Fast learner with passion for success
  • Diverse global team perspective
  • AI-powered application knowledge
  • Partnership relationship building
  • Value creation mindset

Key Requirements

  • Local to Raleigh NC required
  • No relocation package provided
  • Enterprise customer management experience

Work Rights

Must be local to Raleigh NC

Tailored Resume

Cover Letter