Customer Experience Advisor | S1 | Retail Banking | Southampton Branch

Santander UK

Southampton, United Kingdom
Base: £25,000; bonus/equity: not specified; benefi...
Onsite (rota’d schedule monday to saturday)
Proven customer service experience face to face or telephony
Effective communication skills to understand customer needs
Right to work in the uk
Santander UK is seeking a Customer Experience Advisor for their Southampton Branch, focusing on delivering excellent customer service and support in a retail banking environment. The role involves a variety of customer interactions, both in-person and over the phone, and offers a supportive team culture with opportunities for personal growth

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with transactions and protecting against fraud.
  • Employees receive a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits.

Matching Summary

Match Score: 85

Santander UK is seeking a Customer Experience Advisor for their Southampton Branch, focusing on delivering excellent customer service and support in a retail banking environment. The role involves a variety of customer interactions, both in-person and over the phone, and offers a supportive team culture with opportunities for personal growth.

Salary

Base: £25,000; Bonus/Equity: Not specified; Benefits: £500 annual allowance; 8% pension; healthcare; share plans

Skills & Requirements

Must-have

  • Proven customer service experience face to face or telephony
  • Effective communication skills to understand customer needs
  • Right to work in the UK

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible team working approach
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • Face-to-face or telephony customer service background
  • No specific degree mentioned

Work Rights

Must have right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter