Base: $88,125.00 - $117,500.00; bonus/equity: not ...
On-site
4+ years technical support experience
Team leadership and mentoring skills
Escalation management expertise
Markforged is seeking a Supervisor for Technical Services in Waltham, United States. The role involves overseeing technical support operations, managing a team, and ensuring efficient resolution of customer issues while maintaining high support standards
Job Summary
The role involves leading a team of Customer Success Technicians while managing critical customer escalations to ensure timely resolution.
Markforged is revolutionizing manufacturing by combining software, advanced materials, and industrial 3D printers to deliver functional parts in-house.
Candidates must demonstrate strong organizational skills and proficiency in tracking key support metrics like mean time to resolution.
Matching Summary
Match Score: 85
Markforged is seeking a Supervisor for Technical Services in Waltham, United States. The role involves overseeing technical support operations, managing a team, and ensuring efficient resolution of customer issues while maintaining high support standards.
Salary
Base: $88,125.00 - $117,500.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package included
Skills & Requirements
Must-have
4+ years technical support experience
Team leadership and mentoring skills
Escalation management expertise
CRM or ticketing system proficiency
Data analysis for support metrics
Nice-to-have
Hands-on hardware troubleshooting experience
Experience with manufacturing environments
Partner support coordination skills
Knowledge base content improvement
Cross-functional collaboration abilities
Key Requirements
Bachelor's degree or equivalent practical experience
4+ years in technical support for capital equipment