The candidate will act as the key liaison between delivery, testing, and vendor teams to ensure optimal Concur platform performance
Job Summary
The candidate will act as the key liaison between delivery, testing, and vendor teams to ensure optimal Concur platform performance.
Responsibilities include monitoring high-priority tickets, driving permanent solutions through root cause analysis, and maintaining strict SLAs.
The role requires strong stakeholder engagement to facilitate region-wise meetings and provide regular service performance reports to senior management.
Matching Summary
The candidate will act as the key liaison between delivery, testing, and vendor teams to ensure optimal Concur platform performance.
Skills & Requirements
Must-have
Deep understanding of Concur support
Incident and problem management experience
Vendor relationship management skills
Cross-team coordination capabilities
Root cause analysis proficiency
Nice-to-have
Strong communication with non-technical stakeholders
Flexible to work in shifts
Self-motivated with ownership mindset
Experience with ServiceNow platform
Knowledge of Cognos Reporting tools
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in IT, Commerce, or related field