IDEMIA is seeking a Customer Relationship Executive to enhance customer satisfaction and revenue through effective contract delivery and management. The role involves managing customer interactions, addressing complaints, and supporting strategic customer retention initiatives within a diverse and innovative company focused on identity technology
Job Summary
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Manages BAU activities on assigned accounts, acts as the first point of contact for customers, and manages customer complaints and escalations.
Leads service improvement initiatives, cross-functional collaboration, and acts as an escalation point supporting strategic customer engagement and retention.
Matching Summary
Match Score: 85
IDEMIA is seeking a Customer Relationship Executive to enhance customer satisfaction and revenue through effective contract delivery and management. The role involves managing customer interactions, addressing complaints, and supporting strategic customer retention initiatives within a diverse and innovative company focused on identity technology.