Base: $149,240pyear to $160,000pyear; bonus/equity...
On-site
Managed service platform operation
Critical infrastructure management
Troubleshoot complex service issues
Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers
Job Summary
Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers.
Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices.
Serve as a point of escalation and drive customer communication during critical service events.
Matching Summary
Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers.
Salary
Base: $149,240/year to $160,000/year; Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and/or other benefits
Skills & Requirements
Must-have
Managed Service platform operation
Critical infrastructure management
Troubleshoot complex service issues
Build proof-of-concept environments
Develop technical process improvements
Customer communication during critical events
Nice-to-have
Mentoring junior engineers
Cloud-best-practices alignment
Key Requirements
Bachelor’s degree or foreign equivalent
Three years of experience
One year configuring/managing/troubleshooting large-scale systems