Customer Support Specialist Iii

Exact Sciences

Tokyo, Japan
Base: 5,000,000 ￥ - 8,300,000 ￥; bonus/equity: eli...
On-site
Account setup for hcps and rcls
Technical issue support
Order lifecycle management
Exact Sciences is seeking a Customer Support Specialist III in Tokyo, Japan, to manage operations related to their screening portfolio, ensuring a high-quality experience for healthcare providers and customers. The role requires fluency in Japanese and English, as well as experience in customer service, with a focus on problem-solving and efficient order processing

Job Summary

  • The Customer Support Specialist III will be responsible for a wide range of operations of the screening portfolio within Japan, including account setup, technical issue support, and managing the entire order lifecycle.
  • This role will help build the best infrastructure for the local business model to provide best-in-class customer experience and ensure seamless operation of the system.
  • Exact Sciences is committed to providing a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Matching Summary

Match Score: 85

Exact Sciences is seeking a Customer Support Specialist III in Tokyo, Japan, to manage operations related to their screening portfolio, ensuring a high-quality experience for healthcare providers and customers. The role requires fluency in Japanese and English, as well as experience in customer service, with a focus on problem-solving and efficient order processing.

Salary

Base: 5,000,000 ￥ - 8,300,000 ￥; Bonus/Equity: Eligible for a bonus; Benefits: Comprehensive employee benefits

Skills & Requirements

Must-have

  • Account setup for HCPs and RCLs
  • Technical issue support
  • Order lifecycle management
  • Frontline phone/email inquiry handling
  • Billing support

Nice-to-have

  • Patient-centric approach
  • Intellectual curiosity
  • Mutual respect
  • Seamless operation of the system

Key Requirements

  • Bachelor's degree or higher
  • 3 years of experience in Customer Service
  • Fluency in Japanese (native or N1 level)
  • Sufficient English capability
  • Authorized to work in Japan

Work Rights

Must be authorized to work in Japan

Tailored Resume

Cover Letter