Customer Service Representative

Carl Zeiss Pty Ltd

Taipei, Taiwan
Handle customer orders
Communicate with customers and factories
Resolve customer inquiries and complaints
Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing

Job Summary

  • Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing.
  • Provide professional customer service and maintain strong customer relationships, resolving customer inquiries, complaints, and return/exchange issues.
  • We offer competitive salary and transparent performance bonus scheme, professional training in customer service and vision care industry knowledge, and opportunities to work with international teams.

Matching Summary

Handle and manage customer orders, including OEM eyewear frame-related matters and communicate effectively with customers and factories to ensure smooth order processing.

Skills & Requirements

Must-have

  • Handle customer orders
  • Communicate with customers and factories
  • Resolve customer inquiries and complaints
  • Use Line@, Email, Telephone

Nice-to-have

  • Strong attention to detail
  • Pressure resistance
  • Service-oriented
  • Team player

Key Requirements

  • 1–3 years’ experience in customer service
  • Good communication skills in Mandarin and English
  • Proficiency in MS Excel, Word, and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter