This role is responsible for leading the day-to-day operation and continuous improvement of a client-facing Service Desk while owning the underlying Atlassian service management platform
Job Summary
This role is responsible for leading the day-to-day operation and continuous improvement of a client-facing Service Desk while owning the underlying Atlassian service management platform.
The position requires strong hands-on experience with Jira Service Management, Confluence, and Refined to ensure the platform remains governed, secure, and user-friendly.
Candidates will lead first-line support teams, manage incident communications, and drive operational reporting standards across multiple clients in a collaborative Copenhagen office environment.
Matching Summary
This role is responsible for leading the day-to-day operation and continuous improvement of a client-facing Service Desk while owning the underlying Atlassian service management platform.
Skills & Requirements
Must-have
Jira Service Management experience
Client-facing service desk leadership
Incident management and communication
Atlassian platform governance
First-line team coaching and development
Nice-to-have
Strong English communication skills
Cloud-based services support knowledge
Operational reporting maturity
Self-service portal adoption drive
Key Requirements
Strong experience in service desk management
Hands-on experience with Jira Service Management
Experience running a client-facing support function
Excellent written and verbal English communication skills