Licensed Customer Service Representative - Msi

The Baldwin Group

Keller, US
**
Handles incoming and outbound calls
Processes customer service emails
Takes payments for policies
** The Baldwin Group is seeking a Licensed Customer Service Representative to join their team in Keller, US. The role involves managing customer inquiries, processing policy changes, and ensuring high-quality service in a fast-paced environment. **

Job Summary

  • The Licensed Customer Service Representative takes incoming calls and places outbound calls as necessary.
  • Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem.
  • Provides system and procedure training to new colleagues and acts as subject-matter expert for colleagues.

Matching Summary

Match Score: 75

** The Baldwin Group is seeking a Licensed Customer Service Representative to join their team in Keller, US. The role involves managing customer inquiries, processing policy changes, and ensuring high-quality service in a fast-paced environment. **

Skills & Requirements

Must-have

  • Handles incoming and outbound calls
  • Processes customer service emails
  • Takes payments for policies
  • Makes changes and endorsements to policies
  • Documents all activity in client file
  • Resolves product or service problems

Nice-to-have

  • Passion for crafting solutions
  • Simplify the insurance experience
  • Build insurance better
  • Continuous process evaluation

Key Requirements

  • Minimum of 2 years of Customer Service experience
  • 1 year of Call Center experience
  • Must have Personal Lines Insurance License
  • Ability to learn firm software systems
  • Ability to learn insurance products
  • Capable of multi-tasking and prioritizing workloads

Work Rights

Not specified

Tailored Resume

Cover Letter