As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Nerang branch, delivering exceptional service by identifying and responding to customers’ financial needs
Job Summary
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Nerang branch, delivering exceptional service by identifying and responding to customers’ financial needs.
Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Matching Summary
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Nerang branch, delivering exceptional service by identifying and responding to customers’ financial needs.
Skills & Requirements
Must-have
Exceptional customer service delivery
Identifying and responding to financial needs
Engaging customers in meaningful conversations
Managing loan maintenance requests
Proactive customer contact and lead management
Championing digital banking tools
Nice-to-have
Genuine passion for helping people
Solutions-focused mindset and can-do attitude
Collaborative spirit and going above and beyond
Part of a transformation journey
Key Requirements
Previous customer service experience
Experience in banking or financial services
Exposure to consumer lending is a plus
Attention to detail and ability to navigate financial systems