Technician Ii, Network/voice Engineering

Worldpay (FIS)

Not specified; not specified; competitive salary +...
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Cloud telephony experience nice cxone genesys cloud 8x8
Sip connectivity and api integration skills
Ccaas solution configuration and troubleshooting
** The job posting is for a Technician II in Network/Voice Engineering at Worldpay (FIS), focusing on the implementation and optimization of CCaaS solutions in a hybrid work environment. The role emphasizes technical expertise in cloud telephony and collaboration with various stakeholders to resolve issues and enhance customer satisfaction. **

Job Summary

  • The Voice Engineering team is responsible for the design and implementation of FIS' global leveraged Voice and Video network infrastructure.
  • This role involves leading the technical implementation of CCaaS solutions, including configuration, integration, and testing to ensure seamless operations.
  • Candidates will work in a hybrid environment with three days in-office and two days virtual, collaborating with diverse stakeholders.

Matching Summary

Match Score: 75

** The job posting is for a Technician II in Network/Voice Engineering at Worldpay (FIS), focusing on the implementation and optimization of CCaaS solutions in a hybrid work environment. The role emphasizes technical expertise in cloud telephony and collaboration with various stakeholders to resolve issues and enhance customer satisfaction. **

Salary

Not specified; Not specified; Competitive salary and benefits package offered

Skills & Requirements

Must-have

  • Cloud Telephony experience NICE CXONE Genesys Cloud 8x8
  • SIP Connectivity and API integration skills
  • CCaaS solution configuration and troubleshooting

Nice-to-have

  • IVR call flow scripting expertise
  • Omni-channel call center functionality knowledge
  • Solution designing skills for voice-based systems

Key Requirements

  • Experience in Cloud Telephony platforms
  • Technical troubleshooting capabilities for voice issues
  • Ability to handle service request and incident tickets

Work Rights

Not specified

Tailored Resume

Cover Letter