Acts as a client-facing functional lead who partners directly with customers to understand business needs and ensure successful delivery across the full lifecycle
Job Summary
Acts as a client-facing functional lead who partners directly with customers to understand business needs and ensure successful delivery across the full lifecycle.
Serves as the primary liaison for Microsoft Dynamics 365 CRM solutions, coordinating with operations, engineering, and test teams to support all environments.
Leads requirements analysis, documentation, and supports post-go-live issue resolution while facilitating smooth transitions to new software releases.
Matching Summary
Acts as a client-facing functional lead who partners directly with customers to understand business needs and ensure successful delivery across the full lifecycle.
Skills & Requirements
Must-have
Microsoft Dynamics 365 CRM expertise
CRM-enabled workflow analysis
Client-facing functional lead
Business process mapping
Requirements gathering and documentation
Cross-functional team collaboration
Issue triage and defect management
Nice-to-have
Call center environment experience
SQL query writing
Workshop facilitation skills
Global team coordination
Proactive and self-motivated
Strong communication abilities
Process optimization insights
Key Requirements
Four-year college degree or equivalent
Five plus years CRM or technical analyst experience